Refund Policy

Refund Policy

At Strike Reef, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused and in the same condition as received, in the original packaging with all accessories and tags intact, and accompanied by proof of purchase.

Return Shipping Costs

Change of mind or non-quality returns: If you are returning an item for reasons other than a defect or our error (for example, change of mind, wrong size selected, or the item is no longer needed), the customer is responsible for all return shipping costs. Original shipping charges are non-refundable.

Defective or incorrectly described items: If your item arrives damaged, defective, or not as described, Strike Reef will cover the cost of return shipping. Please contact us within 7 days of receiving your order and provide photo evidence of the issue.

How to Initiate a Return

  1. Email us at chrislau131@gmail.com with your order number and reason for return.
  2. Wait for our approval — we aim to respond within 2 business days.
  3. Once approved, securely pack the item and send it back using a trackable shipping method. Keep proof of postage.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund.

Non-Returnable Items

  • Items returned after 30 days of delivery
  • Items that have been used, damaged by the customer, or are not in original condition
  • Items marked as final sale

Exchanges

If you would like to exchange an item for a different size, weight, or colour, please contact us and we will assist where possible. Exchanges are subject to stock availability. Return shipping for exchanges is at the customer's expense unless the original item was defective.

Contact Us

Questions about returns? Email us at chrislau131@gmail.com and we will get back to you within 2 business days.